March 9, 2026

Reimagining Healthcare - Human Element

Reimagining Healthcare - Human Element
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Season 1

In a world of rushed appointments, cold exam rooms, and endless paperwork, it’s very easy for a patient to feel like they are just another number instead of a person. You feel like you’re not being heard, understood, or the physician preoccupied. We discuss how to reclaim story telling in medical system, bringing humanity back into care. If you’ve ever felt invisible you will learn language, perspective, and practical ideas bringing humanity, empathy, and storytelling back into medical systems.

ASharpe Outlook is broadcast live Mondays at 8AM PT on K4HD Radio - Hollywood Talk Radio (www.k4hd.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). ASharpe Outlook TV Show is viewed on Talk 4 TV (www.talk4tv.com).

ASharpe Outlook Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.

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WEBVTT

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This program is designed to provide general information with regards

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to the subject matters covered. This information is given with

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the understanding that neither the hosts, guests, sponsors, or station

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are engaged in rendering any specific and personal medical, financial,

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legal counseling, professional service, or any advice. You should seek

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the services of competent professionals before applying or trying any

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suggested ideas.

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Listeners, Hello, and thank you for tuning in to a

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Sharp Outlook on pay for HD radio and talk or TV.

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I am Angela Sharp, Your host our arm chair discussions

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with industry experts will give you the steps, tools and

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information to be successful in business and to prepare you

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to be your best self. Hello, I'm Angela Sharp, and

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thank you for joining a Sharp Outlook. Today, we're going

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to talk about reimagining healthcare with a human element. In

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a world of rushed appointments, cold exam rooms, and endless paperwork,

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it's very easy for a patient to feel like they're

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just another number instead of a person. You feel like

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you're not being heard, understood, or the physician does not

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have a true concern for your health issues. Imagine that

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just following a pre subscribed treatment system generated by a

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computerized system. Today, we are going to sit down with

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Eric Ayers Heirs, I'm sorry, a teacher, storyteller, an advocate

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for human centered health care. How can we reimagine our

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lives and our health care through the lens of the

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human experience. I think that's really important for us to

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start thinking about a simple shift in conversation, curiosity and

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intention can transform the way we show up as patients, caregivers,

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and clinicians, just recognizing that we're just humans sitting there

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in the office and wanting to have a conversation about

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our health. We will discuss how reclaiming your story in

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the medical system, bringing humanity back into care and designing

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and life of service. If you've ever felt invisible in

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the healthcare system or stuck in a life that doesn't

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feel like yours, Today you will learn language, perspective, and

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practical ideas to begin rewriting your story, reimagining healthcare by

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bringing humanity, empathy, and storytelling back into the medical systems,

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helping people reimagine their own lives, often through reflection, values

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and purpose, and emphasizing human health elements, the emotional, relational,

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and personal parts of health that typical healthcare often overlooks.

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Eric teaches how to bridge system thinking his like his

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e MC squared structural approaches with deeply human, person centered

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perspectives aiming to change how we experience healthcare and how

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we live our lives within So what to do is

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challenge cold transactual medicine, advocate for relationship based care, and

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encourage clinicians and patients to build real human connection. In

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the exam room, I'd like to welcome Eric to the

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show right now, Eric.

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Please join me.

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Hello, Angelis Hi.

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How are you doing.

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I am well, I am well. Thank you so much

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for having me. This is awesome.

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You've been on the show a sharp outlook before. Just

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tell us a little about you and what you're working

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on right now.

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Yeah. So my background is nursing.

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I've been a nurse for twenty two years now, and

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I was the burned out nurse who fell into the

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trap of falling into the system, a system that is

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not built for us, but built for different outcomes that

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we may hit on and found myself without compassion, without empathy,

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and out of shape in every way possible, and had

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a few perspective shifts that challenged the way I saw

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the world and thought and it led me on this

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amazing road to a self discovery.

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But b how do we bring the human back.

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Into the system and how do we build systems with

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the human and the love it?

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And so that's that's kind of my fascination. That's what

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I bring to organizations.

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And it's almost like a resuscitation of the system and

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building it the way that it was supposed to do.

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Yeah.

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Yeah, And that's really interesting to me, you know, because

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I have loved ones that have been in medical care

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and they've even told me that they feel like that.

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You know, they've talked to three or four doctors and

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nobody heard what they said. They've never they never dealt with,

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never even brought up what they went into the hospital.

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For or what they went to the doctor's office for.

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They just start looking at the screen and then just

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you know, rattling off things to do, and it's like, well,

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I've been doing all those things. You understand it's not working.

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You know, let me tell you what's going on in

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my life. And it's like, you know, they've got this

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little short time period that you can have that visit,

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and so next thing you know, you're just rushed out

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and you got to go, you have to go back

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because nothing was resolved or answered, and so that does

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feel it makes you feel like, you know, why am

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I here? I don't think I don't think you're addressing

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my health needs, so why am I here? And then

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we don't want to think the ugly thing like, Okay,

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so I have insurance, so you get to be paid,

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so that also gets paid, and then everything else gets paid.

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But I have not been affected in the positive manner

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that I should be effected. But I don't want to

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think like that.

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Yeah, and you brought up the outcome that is, you know,

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when a system is built for a specific outcome, the

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system tends to create that outcome and it works flawlessly

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because that's the way it's built.

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However, the intricate pieces in between.

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And you brought up a valuable point of not being heard.

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That's that's a that's an innate human need is to

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be seen, to be heard, and to be valued. And

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if technology is taking that away, then the technology isn't

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set up in a way that enhances humanity.

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It's set up for the system.

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So ultimately the question is how do we use technology

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for the sake of humanity instead of just for the

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sake of technology, and AI can actually bridge this gap

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and offer us more human to human time if we

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allow it to. And that's kind of the missing piece.

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Right yeah, because you know, I work with systems, so

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I know they're very cold, the very direct. Let's get

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from point A to point B and give you the

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results that you're looking for or explains why you didn't

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reach those results an event. I'm also a fractional CFO

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and director of finance, so I also know I'm looking

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for numbers at the bottom line.

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So I'm related. I mean, I can.

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Relate with that whole process and that system because you know,

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I've written software and I know what the goal is

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is to get to the bottom line, to hopefully provide

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information so they can make better decisions. But how do

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you put you know, humanity into something like that. It's

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something we never ever thought about, and it's not been

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something that we've been taught and trained in the technical field.

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We just need to get the numbers, that's all right,

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And so I know how you can fall into that trap.

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But you know, being a manager also, I made sure

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that there was interaction with the people that was preparing

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all of that stuff.

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And make an impact comfortable and things like that.

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And then even when the numbers didn't come out, I

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always tried to bring a positive spin to it, so

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that you know, everybody was a crush that they didn't

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meet their goals and objectives. Here's some other things that

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you can consider. Here's some other routes, you know, so

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I know we can think of something else. But when

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someone ask you what you do and how do you

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explain reimagining life and healthcare with human elements, you know,

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what do you say?

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Yeah, it's it's difficult because it's it depends on what

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journey and what position the person holds. But what came

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to mind as you were talking was we need to

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change the question. So like, ultimately, if I were to

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say what I do, I help people build sandboxes that

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welcome everyone to come in and offer their own five

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year old genius to bring that to the table. And

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what I mean by that is if we're asking the question,

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how do we maximize profit? How do we decrease patient

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time in an office in a hospital setting, and we're

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seeking these metrics, we're asking the wrong question because is

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what if we actually said how do we increase patient

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care and quality to such a degree that our efficiency

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and our effectiveness increases. And the byproduct then is increase profits,

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decrease patient stays, decrease negative patient outcomes, decrease avoidable costs

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such as clapses and cauties and.

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So on and so forth.

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So simply in switching the question to how do we

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empower our people to become the best versions that they

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possibly can be, that then there's nothing else that can

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happen but improve patient care. And that question is not

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being asked. And when we ask that question, we start

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with empathy. We say who are we actually solving for?

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And then what are we actually solving for?

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And then how do we do it?

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But we jump right into how and we bypass the

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humans and involved to run the necessary steps within the system.

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And when we do that, we take out humanity as

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a whole. And I bring in competency, like pure, true competency,

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because if we are competent in something, it means we

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no longer have to mentally think about it and our

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mind is now open to focus on the human in

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front of us. If I'm focused on how to do

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a skill, I do not have the emotional ability to

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provide what is needed for this person in front of me,

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because I'm still technically learning how to do a skill.

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And Joda spendsa says, we go from thinking to doing

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to be when I become this process. So as a nurse,

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if it's a skill that I'm required to do, if

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I know how to do it so well, my body

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knows how to do it so well, it's taking over

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and I'm now able to do this this autonomically and

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I can then be present and that little shift changes

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not only the care that I provide because I'm doing

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the procedure correctly, but it changes how it's received, and

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that reception, how we make people feel, shifts everything. And

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that is how we bring the human into this because

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it's the it's the person providing the task as well

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as the receiver, which is our customer, which is our client,

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which is the reason why we signed up for this

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in the first place, and.

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We have been leaving them out.

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Ever since graduating whatever health help school that we graduated from. Right,

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we've learned system thinking without the human involvement. So we've

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taken the human out of our human service industry.

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Yeah, yeah, imagine that it is supposed to be. Yeah,

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the human is supposed to be the biggest feature of

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the industry, and yet you know, you have people feeling

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like nobody even heard what I said. They just ran through,

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you know, a list and told me to just go

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back and do this again and again and again.

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And so that that's heartbreaking.

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And not only that, I think it probably affects their

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healing because they're they're they're feeling depressed, they're feeling down,

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they feel like, you know, nobody cares, and so that's

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not helping, you know, even helping the patient themselves. Was

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there a specific moment that made you realize that healthcare

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has lost something human about what they do and.

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I think you needed to do something about it.

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I think it was a culmination of many different micro

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moments that then.

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Created this micro or this macro shift.

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In me that I'm like, wait a minute, there's there's

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something going on. And then I start to doing research

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and I started paying attention. So as I've gone on

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this journey, human behavior has become very fascinating to me

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because how we act, how we behave is fascinating because

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it tells us what is driving our reality. And what

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I mean by that, you brought up something very crucial

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is when we do this, as we're currently doing it,

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we actually create a feeling of loneliness within the patient. Yes,

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loneliness is directly tied to survival mode, which is our

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fight flight or freeze. It is ran by cortisol, which

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is awesome when we need to outrun a bear, right,

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but it's not very good when we're just going day

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to day trying to figure out what to do because

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we're shutting off our analytical mind or we're Amigla hijacked

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here and we're feeding our body with negative hormones, and this.

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We cannot heal. My body cannot heal.

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When it's being chased by a tiger because chances are

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if I don't outrun this tiger, it's going to be

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the tiger's problem and not mine.

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So that's the way our bodies are set up for.

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So after paying attention to how people react and not

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even respond, I started seeing these tailtale.

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Signs of kind of the trap or the situation that

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we're in.

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And it wasn't just one moment, it was multiple moments,

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and it was how my body physically reacted when I

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started shifting and seeing a different world, same world, living

246
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in the it's Wayne Dyer said, do you live in

247
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a loving world or a hostile world?

248
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Same world. It's just what we're choosing to see.

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And as I started looking for the good, I started

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seeing good and my body started responding to that because

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now I'm decreasing this cortisol. I'm no longer in this

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self lonely place. I'm with community and.

253
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I'm beginning to heal.

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And that was my first site into it was self

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discovery and then realizing, wait a minute, I have just

256
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been mirroring my environment. And that's another fascinating piece to this,

257
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because we mirror what we what are perceived reality is.

258
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But I saw a physician and this was the crucial moment.

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We had an eight year old come in and cardiac arrest.

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We heard the call come in and we uh the

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coat team. We went into the room and most physicians

262
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don't do chess compressions. They can, and they do, but

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most of the time we have a system, and this

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time this physician chose to do chess compression while he's

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leading the team and I look up in between this

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and I notice he's doing chess compressions and he's doing

267
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it very methodically, perfect textbook, but he's not thinking of

268
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the procedure of the chess compressions. He is actually providing

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emotional support to the family that's in the room with us.

270
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And that was the moment that I realized, competency creates connection. Yeah,

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because he's not thinking about doing that. He's done it

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so many times, he's practiced, he's so proficient at it

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that he can now be a human to another human

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in need.

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And that completely.

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Shifted how I see education and how we offer education

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specifically in healthcare.

278
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Wow, that is amazing.

279
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Because you're right, and generally there's someone else doing it,

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and for them to just do that rotary, you know,

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without thought and still reaching out to that family because

282
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you know they're scared, they're.

283
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Flying off the chart.

284
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And and so yeah, and to just give them that

285
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that that that comfort there that everything's going to be okay,

286
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I'm in charge, I'm handling this, Everything's going to be okay.

287
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You know that that that.

288
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Is uh, actually touching the human element right then and

289
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there in an emergency.

290
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That's that's what we're needing.

291
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There is absolutely so.

292
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Then the question becomes, how do we build this into

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our day to day How do we build this into

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what we offer and what we expect. You know, it's

295
00:18:47.720 --> 00:18:50.720
it's kind of like when you give a toddler responsibility,

296
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that toddler feels like worthy, they feel needed, they're excited

297
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to do that.

298
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Well, we never really changed that.

299
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So what happens if we shift from mandating to from checkboxes?

300
00:19:04.559 --> 00:19:06.799
Do you have to do this to? Now, this is

301
00:19:06.839 --> 00:19:09.480
an expectation. You're an adult, and we're going to set

302
00:19:09.480 --> 00:19:11.000
this up in such a way that you're going to

303
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have the ability to practice. You're going to have just

304
00:19:13.519 --> 00:19:17.119
in time training, you're going to be able to become

305
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competent and everything that you need to become competent in.

306
00:19:20.640 --> 00:19:22.200
And the byproduct of.

307
00:19:22.079 --> 00:19:27.720
That is increase pation care, increased profit, better social ability

308
00:19:28.359 --> 00:19:32.920
across social media and media in general for the hospital system.

309
00:19:33.319 --> 00:19:39.119
And it's just asking different questions and offering different leadership.

310
00:19:39.160 --> 00:19:42.039
And I'll say the leadership is true leadership and not

311
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just titles right right.

312
00:19:44.400 --> 00:19:45.119
Absolutely.

313
00:19:45.759 --> 00:19:49.960
You know many people feel like just a chart or

314
00:19:50.079 --> 00:19:53.880
a diagnosis. Yes, well in time slot, they you know,

315
00:19:54.119 --> 00:19:57.799
they don't feel like they're a person that you actually

316
00:19:57.839 --> 00:20:00.480
are interested in. What should it feel like to be

317
00:20:00.559 --> 00:20:04.720
truly seen as a person in a healthcare setting?

318
00:20:06.119 --> 00:20:07.319
It is a very good question.

319
00:20:08.079 --> 00:20:11.119
I think it has to meet the three elements that

320
00:20:11.160 --> 00:20:13.640
we spoke of earlier. To be seen, to be heard,

321
00:20:13.680 --> 00:20:17.759
and to be valued. So when leaving an office, leaving

322
00:20:18.319 --> 00:20:23.839
an encounter within the health system, it should be felt as.

323
00:20:23.680 --> 00:20:29.000
Though I matter right and I'm not just a chart.

324
00:20:29.160 --> 00:20:30.319
I'm not just a number.

325
00:20:30.359 --> 00:20:33.839
I'm not just a fifteen minute block on their schedule today.

326
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But I'm genuinely receiving the care that I came in for.

327
00:20:42.039 --> 00:20:44.839
You know, no different than if I go in to

328
00:20:44.880 --> 00:20:48.079
purchase a coffee at Starbucks, I expect to get the

329
00:20:48.119 --> 00:20:52.480
Starbucks that I ordered, not because I demand that or

330
00:20:53.720 --> 00:20:59.200
anything like that, but because this is the agreed upon exchange.

331
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And I think.

332
00:21:01.680 --> 00:21:06.920
That's the difficult part is this is one sided, and

333
00:21:06.960 --> 00:21:11.039
it feels one sided. And to speak into this, a

334
00:21:13.400 --> 00:21:17.200
friend of ours went through a horrible situation. She lost

335
00:21:17.240 --> 00:21:22.240
her husband and it was a medical malpractice and two

336
00:21:22.279 --> 00:21:27.640
hospitals were involved. Not naming the hospitals, but after it happened,

337
00:21:28.079 --> 00:21:31.319
she said to her lawyer, if it was hospital A

338
00:21:31.880 --> 00:21:34.279
found to be negligent, I want to drop all charges.

339
00:21:34.799 --> 00:21:37.359
When I walked in that door, I was made to

340
00:21:37.359 --> 00:21:40.839
feel like I was family. They asked about me, my kids,

341
00:21:41.240 --> 00:21:44.559
my family, how things are going. We developed a relationship.

342
00:21:46.000 --> 00:21:48.359
If they made a mistake, it was a mistake. It's forgiven.

343
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I'm going to let it go.

344
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If it's hospital B.

345
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However, that treated me like a number, like another person

346
00:21:55.400 --> 00:21:58.400
just walking in and out of here a paycheck. I

347
00:21:58.480 --> 00:22:01.000
want to press charges to the full extent of the law.

348
00:22:02.720 --> 00:22:07.799
Same situation, different feeling. One came at it from a

349
00:22:07.880 --> 00:22:10.960
humanity standpoint, the other came at it from a system and.

350
00:22:12.640 --> 00:22:13.519
Checking boxes.

351
00:22:14.480 --> 00:22:19.480
And think of the magnitude of impact these two organizations

352
00:22:19.480 --> 00:22:20.599
had on this one individual.

353
00:22:21.359 --> 00:22:23.599
And again, same outcome.

354
00:22:24.000 --> 00:22:26.599
But like, this moves me every time I talk about it,

355
00:22:26.640 --> 00:22:31.000
because that is how we should be made to feel.

356
00:22:31.359 --> 00:22:35.039
We should feel like we belong, not as though we

357
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are coming in and being a nuisance. And because chances

358
00:22:41.079 --> 00:22:47.599
are we as patients don't want to be there either, right, Yeah.

359
00:22:47.559 --> 00:22:51.119
So I think that's ultimately that's ultimately it is.

360
00:22:51.200 --> 00:22:54.240
We want to feel valued and we don't want to

361
00:22:54.240 --> 00:22:58.720
feel like we're less than or devalued as the patient.

362
00:23:00.319 --> 00:23:03.680
Well, for those that are in the healthcare system and

363
00:23:03.720 --> 00:23:07.920
they're listening and they feel lost in the system of appointments,

364
00:23:07.960 --> 00:23:13.359
referrals tests systems, Where do they begin to reclaim a

365
00:23:13.519 --> 00:23:15.839
sense of control in personhood?

366
00:23:17.759 --> 00:23:19.000
This is an excellent question.

367
00:23:19.119 --> 00:23:22.839
My wife and I actually just had a conversation about this, and.

368
00:23:24.240 --> 00:23:25.640
It starts with ourselves.

369
00:23:25.960 --> 00:23:30.720
So we tend were we as humans are habitual creatures,

370
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and we have to be because ninety five percent of

371
00:23:34.559 --> 00:23:39.000
our day to day activities is ran by our subconscious.

372
00:23:39.279 --> 00:23:42.640
It creates automations, so we don't have to think about it,

373
00:23:42.799 --> 00:23:44.720
like we don't have to think to breathe, we don't

374
00:23:44.720 --> 00:23:46.519
have to beat our heart. It does all of the

375
00:23:46.599 --> 00:23:49.559
important things. And the more we've learned, the more the

376
00:23:49.640 --> 00:23:52.319
habitual patterns allow.

377
00:23:52.079 --> 00:23:53.799
Us to continue to grow and learn.

378
00:23:54.519 --> 00:23:57.640
So as we even think about this, we're shifting out

379
00:23:57.640 --> 00:24:01.440
of subconscious and into our five percent cont mine And

380
00:24:01.480 --> 00:24:02.279
it starts there.

381
00:24:02.640 --> 00:24:05.400
It starts with identifying. Wait a minute, we fell.

382
00:24:05.200 --> 00:24:09.240
Into the system of the system, of this pattern of

383
00:24:09.480 --> 00:24:14.400
system thinking. And how we shift that is we begin

384
00:24:14.440 --> 00:24:15.880
to shift our own perspective.

385
00:24:16.400 --> 00:24:20.000
So what have we been going into work looking for?

386
00:24:20.880 --> 00:24:24.359
And if it's if we're talking about it, and how

387
00:24:24.400 --> 00:24:26.720
we know this is paying attention to what we talk about.

388
00:24:26.759 --> 00:24:30.200
If we're talking about always being tired, always being overworked,

389
00:24:31.839 --> 00:24:32.640
hating our job.

390
00:24:33.440 --> 00:24:34.359
The list goes on and on.

391
00:24:34.440 --> 00:24:37.119
That's exactly what we're going to find because our mind

392
00:24:37.279 --> 00:24:39.519
wants to do two things and wants to keep us safe.

393
00:24:39.440 --> 00:24:41.359
And make us right. And it's going to make us right.

394
00:24:41.839 --> 00:24:44.640
So if we shift that to say, today I'm going

395
00:24:44.720 --> 00:24:46.319
to go in and there's going to be at least

396
00:24:46.319 --> 00:24:49.519
one person I get to help. We're looking for someone

397
00:24:49.599 --> 00:24:53.480
to help, and we already shifted this, and the moment

398
00:24:53.559 --> 00:24:57.359
we do, we're going to get this endorphin, this dopamine

399
00:24:57.519 --> 00:25:01.319
hit that that is an earned dopamine, and we're going to.

400
00:25:01.359 --> 00:25:03.680
Say, oh, that was good, and we're going to do

401
00:25:03.720 --> 00:25:07.799
it again and again and again. And that is the

402
00:25:07.839 --> 00:25:08.359
first step.

403
00:25:08.400 --> 00:25:10.839
And as we do that, as we start shifting self,

404
00:25:11.799 --> 00:25:14.079
then we can actually look up and we're out of

405
00:25:14.119 --> 00:25:18.000
survival mode and we can start looking around us and saying, oh,

406
00:25:18.200 --> 00:25:22.079
how can I now this new me help in this situation.

407
00:25:23.039 --> 00:25:26.119
And and it doesn't matter where you are on the

408
00:25:26.200 --> 00:25:31.559
higher archaeel level, a leader is a leader no matter

409
00:25:31.599 --> 00:25:34.200
where you are, and a leader is simply meaning someone

410
00:25:34.279 --> 00:25:36.400
else will follow you if you take the first step.

411
00:25:36.839 --> 00:25:38.319
And so then.

412
00:25:38.200 --> 00:25:40.200
We get to become the leader that we never had

413
00:25:40.400 --> 00:25:43.960
or the leader that we that we actually need.

414
00:25:43.920 --> 00:25:44.640
In our life.

415
00:25:44.720 --> 00:25:48.359
And and so starts with self and then and then

416
00:25:48.720 --> 00:25:51.839
it starts the journey of external which is which is

417
00:25:51.880 --> 00:25:52.640
a different path.

418
00:25:54.279 --> 00:25:57.079
Well, we all know that clinicians are under pressure. I

419
00:25:57.119 --> 00:25:59.960
mean you can almost even feel it when they walk

420
00:26:00.640 --> 00:26:04.200
in the in the exam room. Yes, you know they're

421
00:26:04.240 --> 00:26:07.200
under pressure about the time, how much time they can spend,

422
00:26:07.400 --> 00:26:11.279
the billing, the burnout, you know, the cost, you know

423
00:26:11.440 --> 00:26:14.839
all these things. And how do you talk about human

424
00:26:14.960 --> 00:26:19.880
centered care without appearing that you're ignoring the realities of

425
00:26:19.920 --> 00:26:22.920
all this stuff that they're having to go through.

426
00:26:24.240 --> 00:26:28.559
Yeah, it's an interesting concept because our current reality.

427
00:26:29.960 --> 00:26:31.480
Is a gift from our past self.

428
00:26:32.960 --> 00:26:35.920
The current reality in a hospital, for example, is a

429
00:26:35.960 --> 00:26:42.519
gift from the past hospital setup. And so getting out

430
00:26:42.519 --> 00:26:46.759
of this, seeing the current reality and into the possibility

431
00:26:47.599 --> 00:26:50.720
is the way that we create change. And that is

432
00:26:50.839 --> 00:26:54.480
difficult when we're stuck in this habitual pattern, in this

433
00:26:54.559 --> 00:26:58.720
habitual loop of wake up, go to work, come home,

434
00:26:58.839 --> 00:27:01.160
go to sleep, wake up, go to work, and this

435
00:27:01.519 --> 00:27:04.000
rinse and repeat. So there has to be elements of

436
00:27:04.079 --> 00:27:09.519
us stepping outside of that, but also understanding that that yes,

437
00:27:09.599 --> 00:27:12.519
there are times where you know a patient is going

438
00:27:12.559 --> 00:27:16.839
to get really upset with me, but it's through this

439
00:27:16.960 --> 00:27:19.680
journey learning that you know it's not always about me,

440
00:27:20.240 --> 00:27:25.920
and this patient is simply voicing emotion, voicing through emotions

441
00:27:26.759 --> 00:27:31.359
this feeling of being out of control or undervalued or

442
00:27:31.440 --> 00:27:36.079
all these things that we listed earlier. So one of

443
00:27:36.119 --> 00:27:38.880
the greatest things we could do is breathe. And I

444
00:27:38.920 --> 00:27:42.960
know that sounds crazy, but as these as we find

445
00:27:43.000 --> 00:27:46.000
ourselves in these patterns, we're actually in survival mode.

446
00:27:46.720 --> 00:27:48.240
And survival mode.

447
00:27:48.480 --> 00:27:52.440
Is we talked about being detrimental, but the one thing

448
00:27:52.519 --> 00:27:56.680
we cannot do in a true fight or flight is

449
00:27:56.759 --> 00:28:00.519
calmly breathe. So if we force ourselves to calm we breathe,

450
00:28:00.559 --> 00:28:05.240
we're actually telling our body you're fine, We're fine, and

451
00:28:05.680 --> 00:28:08.480
it shifts out of amignal of hijack and back into

452
00:28:08.480 --> 00:28:10.839
our analytical mind and then we can actually start thinking.

453
00:28:12.440 --> 00:28:17.880
So currently we're in this reactionary period of just one

454
00:28:17.920 --> 00:28:22.759
reaction after another, and it leads to exactly where we

455
00:28:22.799 --> 00:28:24.880
are now. So in order to shift that, we have

456
00:28:25.000 --> 00:28:30.319
to stop and then figure out a different way. And

457
00:28:30.359 --> 00:28:35.799
that's difficult, especially when you hear and see the current

458
00:28:35.880 --> 00:28:39.839
reality of what has led you to feel the way.

459
00:28:39.599 --> 00:28:40.200
That you feel.

460
00:28:41.960 --> 00:28:46.039
Yeah, you know, I was just thinking back good because

461
00:28:46.119 --> 00:28:50.839
I'm as a very young woman, I had a terrible

462
00:28:50.880 --> 00:28:54.759
case of all sort of colitis, and I was It

463
00:28:54.839 --> 00:28:56.640
was so bad that I was in the hospital at

464
00:28:56.720 --> 00:29:01.039
least three or four times a year. He would shut

465
00:29:01.359 --> 00:29:04.400
off me eating any foods and I'd have to be

466
00:29:04.440 --> 00:29:10.960
fed intravenously because the colon was so ulcerated and ruptured

467
00:29:11.039 --> 00:29:14.960
and constantly hemorrhaging and things like that.

468
00:29:15.079 --> 00:29:16.599
It was just really terrible.

469
00:29:17.440 --> 00:29:19.960
But before we had all this technology and all of this,

470
00:29:20.160 --> 00:29:25.559
I had this one doctor and he was always so concerned.

471
00:29:25.599 --> 00:29:27.039
He was always so kind.

472
00:29:27.119 --> 00:29:31.279
He was always you know there, you know, making sure

473
00:29:31.880 --> 00:29:33.079
because he knew I was scared.

474
00:29:33.359 --> 00:29:35.160
But he was always.

475
00:29:34.759 --> 00:29:38.480
Comforting me, always making me feel like, whatever it takes,

476
00:29:38.559 --> 00:29:40.799
I'm going to make you better, whatever it takes, we're

477
00:29:40.839 --> 00:29:43.440
going to get there. The road might be long, but

478
00:29:43.440 --> 00:29:46.119
we're going to get there. And he gave me the trust,

479
00:29:46.200 --> 00:29:48.880
he gave me the confidence to hold on because I

480
00:29:48.960 --> 00:29:50.720
used to even think, you know, if I got to

481
00:29:50.720 --> 00:29:53.119
live like this the rest of my life, you know, hey,

482
00:29:53.519 --> 00:29:56.799
let's just check out, okay, right, you know.

483
00:29:56.799 --> 00:29:58.400
It's my time. Just take me.

484
00:29:59.039 --> 00:30:00.880
And I even wrote him a lo and I can't

485
00:30:00.960 --> 00:30:04.039
do this anymore. I can't take it anymore. And he said,

486
00:30:04.200 --> 00:30:06.839
we have some new things happening. Hold on just a

487
00:30:06.880 --> 00:30:10.279
little bit longer, and by gosh, there were some new things,

488
00:30:10.559 --> 00:30:12.480
and I started feeling better.

489
00:30:13.799 --> 00:30:15.440
And I found out.

490
00:30:15.279 --> 00:30:19.960
About some natural pathic things and I haven't had another

491
00:30:20.039 --> 00:30:25.160
episode in over thirty five years. And so I'm really

492
00:30:25.640 --> 00:30:28.799
really glad that he was there because it was so

493
00:30:29.039 --> 00:30:34.319
tough to go through all of these different medicines and

494
00:30:34.359 --> 00:30:38.400
the hospital stays and you know, different things. And back then,

495
00:30:38.920 --> 00:30:41.319
you know, at the time I got it, they didn't

496
00:30:41.319 --> 00:30:44.839
even know how to really treat it because it was

497
00:30:44.920 --> 00:30:49.640
kind of new and didn't know I think they didn't

498
00:30:49.720 --> 00:30:54.079
know that the immune system was overreacting and things like that.

499
00:30:54.119 --> 00:30:57.599
But it was like my body was being consumed from

500
00:30:57.640 --> 00:31:03.480
the inside. But I still saw that humanness in him,

501
00:31:04.640 --> 00:31:09.400
you know, And I do appreciate, you know, how he

502
00:31:09.519 --> 00:31:13.880
treated me. But you know, I do see where there

503
00:31:13.880 --> 00:31:17.200
doesn't seem to be enough time to actually write what's

504
00:31:17.240 --> 00:31:22.319
going on and different things like that. So what changes

505
00:31:22.359 --> 00:31:26.119
do you think are really possible right now? And what

506
00:31:26.319 --> 00:31:32.160
changes require actual structural and policy shifts because a lot

507
00:31:32.200 --> 00:31:36.039
of business all this structural build up for the profit

508
00:31:36.200 --> 00:31:42.799
margins and policies and not understanding you know what, we

509
00:31:42.920 --> 00:31:46.799
have a whole lot of people that are part of

510
00:31:46.839 --> 00:31:47.759
this system too.

511
00:31:48.000 --> 00:31:49.880
You have to include them in the thought.

512
00:31:49.759 --> 00:31:53.400
Process of the structure of the organization.

513
00:31:53.960 --> 00:31:55.720
What do you think is possible right now?

514
00:31:56.440 --> 00:31:56.640
Oh?

515
00:31:56.720 --> 00:31:57.160
I think that.

516
00:31:57.400 --> 00:32:01.160
I think the possibilities are endless. But if I were

517
00:32:01.200 --> 00:32:07.319
to be specific on a few things. One, we so

518
00:32:07.599 --> 00:32:09.920
going through your nursing school, we learn the systems of

519
00:32:09.960 --> 00:32:15.000
the body. Medical school goes into even greater detail, and

520
00:32:15.039 --> 00:32:21.039
we learn system by system. And we also so we

521
00:32:21.119 --> 00:32:25.799
treat system by system.

522
00:32:24.440 --> 00:32:26.599
Instead of treating the whole the whole person.

523
00:32:27.039 --> 00:32:30.759
So holistic medicine to me is in five years we

524
00:32:30.839 --> 00:32:33.880
will be treating the whole person. I think we're already

525
00:32:33.880 --> 00:32:36.519
shifting into that. And and you let into that the

526
00:32:36.599 --> 00:32:39.400
natural path, like, there's validity in that.

527
00:32:39.480 --> 00:32:40.480
I've experienced that.

528
00:32:40.519 --> 00:32:43.279
There's many people that I've talked to that have experienced

529
00:32:43.799 --> 00:32:47.599
that element. You know, the let thy food be thy medicine,

530
00:32:47.640 --> 00:32:51.920
thy medicine be thy food is not something that Hippocrates

531
00:32:52.079 --> 00:32:55.039
just said. There's truth behind it. So how do we

532
00:32:55.079 --> 00:32:58.720
bring that in and I think we will. But so

533
00:32:59.200 --> 00:33:03.799
just as we learn and treat the human as different

534
00:33:03.880 --> 00:33:09.000
systems working into one system. That's the way the hospital

535
00:33:09.039 --> 00:33:11.400
is ran. That's the way healthcare is ran. It's ran

536
00:33:11.519 --> 00:33:14.920
one system, one siloed system at a time, and it's

537
00:33:14.960 --> 00:33:18.039
not holistic. So I think if we start treating a

538
00:33:18.079 --> 00:33:24.279
holistic person holistically, then I think the hospital system, the

539
00:33:24.279 --> 00:33:28.039
healthcare system will start following in that path, but it

540
00:33:28.400 --> 00:33:32.920
starts with a different mindset. I also think that if

541
00:33:32.960 --> 00:33:36.599
we shift out of the industrial revolutionary way of thinking

542
00:33:36.599 --> 00:33:41.599
about education of me sitting for hours at a time,

543
00:33:41.680 --> 00:33:49.039
following someone else's direction and then considering, consider me competent

544
00:33:49.119 --> 00:33:50.559
in what I just learned.

545
00:33:50.440 --> 00:33:51.640
Because I took a test on it.

546
00:33:51.720 --> 00:33:54.519
I think if we shift that and you give me

547
00:33:54.599 --> 00:33:57.720
the material to let me play with it and let

548
00:33:57.720 --> 00:34:01.640
me fill in my own knowledge gaps. The way that

549
00:34:01.720 --> 00:34:04.359
I would fix plumbing at my house, for example, I

550
00:34:04.400 --> 00:34:07.000
would look up a YouTube video and say, okay, cool,

551
00:34:07.039 --> 00:34:10.639
I can do that, and I would do it. We

552
00:34:10.679 --> 00:34:12.519
can do this in healthcare as well, And this is

553
00:34:12.559 --> 00:34:14.800
the way we actually learn. We don't learn through sitting

554
00:34:15.320 --> 00:34:20.559
through didactics, and so anyway, if we allow that in

555
00:34:20.599 --> 00:34:23.519
real time. Then it's going to allow me to be

556
00:34:23.559 --> 00:34:26.639
present with my patient instead of we're no longer going

557
00:34:26.719 --> 00:34:30.159
to be practicing medicine because we practiced before we went

558
00:34:30.159 --> 00:34:33.079
in to do the skill of the task, or whatever

559
00:34:33.119 --> 00:34:37.639
the case may be. And I think that is the

560
00:34:37.679 --> 00:34:42.199
first two elements. And then the third is when we

561
00:34:42.320 --> 00:34:48.480
make policy changes. We have the people that are in

562
00:34:48.679 --> 00:34:53.280
the work that are going to be graded quote unquote

563
00:34:53.280 --> 00:34:58.599
graded for these policies, in the production and the creation

564
00:34:58.719 --> 00:35:03.320
of the policies, and importantly, run it through simulation. Let's

565
00:35:03.320 --> 00:35:07.519
simulate this new policy in the simulation center in the

566
00:35:07.559 --> 00:35:08.760
simulation lab, and.

567
00:35:08.719 --> 00:35:10.079
Let's see if it actually works.

568
00:35:10.840 --> 00:35:14.480
If it doesn't, let's change it then and we've already

569
00:35:14.559 --> 00:35:16.840
tested it and it's going to go out and it's

570
00:35:16.840 --> 00:35:19.400
going to meet the needs. So ultimately, it's shifting the

571
00:35:19.400 --> 00:35:21.880
way that we're seeing the problems. We're changing the questions,

572
00:35:22.559 --> 00:35:27.400
and we're restructuring to a way that actually works and

573
00:35:27.440 --> 00:35:30.760
bring the people in. And then AI is not going away.

574
00:35:31.559 --> 00:35:34.119
It is here to stay and is going to keep advancing.

575
00:35:34.719 --> 00:35:38.239
Grab a hold of AI and ask yourself, how can

576
00:35:38.280 --> 00:35:46.159
we use this to increase human connection time quality time

577
00:35:46.159 --> 00:35:49.159
with our patients, and how do we use AI to

578
00:35:49.320 --> 00:35:52.800
automate those things that can be automated, because that's exactly

579
00:35:52.880 --> 00:35:57.079
what it's for. And I think starting with those which

580
00:35:57.159 --> 00:36:01.880
I know is they're all really big. Starting there helps

581
00:36:01.960 --> 00:36:05.400
shift our trajectory onto a new way of thinking, a

582
00:36:05.440 --> 00:36:07.480
new way of treating, and a new way of being

583
00:36:07.760 --> 00:36:10.480
as a healthcare system.

584
00:36:10.559 --> 00:36:13.119
Yeah, I was just thinking, you know, I was just

585
00:36:13.159 --> 00:36:15.519
sharing that story and made me feel good to share

586
00:36:15.559 --> 00:36:18.400
it with you. I was just wondering how important is

587
00:36:18.440 --> 00:36:23.079
a patient's story in their care and what gets lost

588
00:36:23.599 --> 00:36:25.199
when that story is never heard.

589
00:36:28.920 --> 00:36:32.719
So Ever since the beginning of language, humans have.

590
00:36:35.480 --> 00:36:36.199
They have.

591
00:36:38.119 --> 00:36:39.760
Expressed themselves to story.

592
00:36:40.559 --> 00:36:44.159
Why because through the story, I could put myself in

593
00:36:45.000 --> 00:36:50.320
that story, and I already empathize with you as you

594
00:36:50.400 --> 00:36:53.719
told me that story, I was you in this story.

595
00:36:53.800 --> 00:36:57.519
I was feeling that this is this is human connection.

596
00:36:58.320 --> 00:37:01.360
So if we are taking this person's story away, we're

597
00:37:01.360 --> 00:37:07.119
doing two things. We're minimizing their value, their perceived value,

598
00:37:08.199 --> 00:37:11.519
and we're also removing.

599
00:37:10.960 --> 00:37:14.079
The human element behind it. And maybe it's on purpose.

600
00:37:14.119 --> 00:37:17.280
Maybe it's because after a while, there's only so much

601
00:37:17.360 --> 00:37:20.079
that a human can take on, you know, from a

602
00:37:20.400 --> 00:37:25.880
negative stories of others. But if I know your story

603
00:37:25.960 --> 00:37:30.880
and I am already bringing empathy into that situation, I'm

604
00:37:30.960 --> 00:37:36.079
already going to provide better care simply because I understand

605
00:37:36.119 --> 00:37:39.079
where you've been. I may not know and it have

606
00:37:39.239 --> 00:37:42.679
experienced it, but I can relate because I've been through

607
00:37:42.719 --> 00:37:46.480
my own trauma. I've had my own diagnoses. I've gone

608
00:37:46.519 --> 00:37:50.960
through this, and I've seen the dichotomy of how it

609
00:37:51.039 --> 00:37:53.719
was handled really well and how it was handled really poor.

610
00:37:54.639 --> 00:37:57.840
So I can we can put ourselves into the story.

611
00:37:58.079 --> 00:38:02.480
I mean all of the sacred text all all of

612
00:38:02.519 --> 00:38:07.239
the sacred texts they use story parables why because we can,

613
00:38:07.639 --> 00:38:09.079
we can put ourselves into that.

614
00:38:09.480 --> 00:38:10.360
And I think.

615
00:38:10.320 --> 00:38:15.320
Story is is the greatest communication tool both the patient

616
00:38:15.400 --> 00:38:16.400
and the caregiver.

617
00:38:17.039 --> 00:38:24.320
Mm hmmm, yeah. Absolutely. How can people use different diagnoses

618
00:38:24.519 --> 00:38:29.599
or health scares to realign their lives and start because

619
00:38:29.639 --> 00:38:32.559
like you said, what is it the fight or flight

620
00:38:32.760 --> 00:38:36.599
kind of thing? You know, you get a difficult diagnosis,

621
00:38:37.079 --> 00:38:40.159
You're going to have that flight thing going on asolutely,

622
00:38:40.679 --> 00:38:43.559
So how can you how can you how can you

623
00:38:43.639 --> 00:38:49.800
realign your lives when when you you know, people have

624
00:38:49.880 --> 00:38:51.440
those difficult times.

625
00:38:52.840 --> 00:38:55.000
I will start off by saying It is great to

626
00:38:55.079 --> 00:38:58.400
have someone supportive in your corner.

627
00:39:00.119 --> 00:39:04.280
For me, that's that's my wife. She is a she's amazing.

628
00:39:03.920 --> 00:39:09.519
At at realigning my thoughts onto, away from the scare

629
00:39:09.760 --> 00:39:15.000
and onto let's let's think about it, right, So from

630
00:39:15.039 --> 00:39:19.400
this amigo hijack into the analytical. But even if you

631
00:39:19.440 --> 00:39:24.480
don't have someone like that in your corner, it's it's

632
00:39:24.480 --> 00:39:25.199
starting with.

633
00:39:26.800 --> 00:39:28.599
What is this teaching me?

634
00:39:30.880 --> 00:39:34.639
Five year olds are the most curious beings I've ever met,

635
00:39:35.280 --> 00:39:42.719
and curiosity leads to overwhelming, amazing shifts in our life

636
00:39:43.400 --> 00:39:47.519
because when you are curious, you cannot judge, and when

637
00:39:47.559 --> 00:39:54.159
you cannot judge, you're actually seeking solutions, and solution focus

638
00:39:54.519 --> 00:39:59.440
is it's like life giving. So starting with okay, what

639
00:39:59.519 --> 00:40:03.920
is this tea you mean? So, for example, Louise Hey

640
00:40:05.320 --> 00:40:09.239
treated thousands of people and what she came up with

641
00:40:09.440 --> 00:40:14.199
was her own system of how our emotions actually translate

642
00:40:14.400 --> 00:40:17.079
into physical ailments or illnesses.

643
00:40:17.880 --> 00:40:18.800
And this is.

644
00:40:18.760 --> 00:40:23.559
Fascinating for me because as a Type one diabetic who

645
00:40:23.639 --> 00:40:31.119
was diagnosed almost thirty six years ago, that just studying.

646
00:40:30.760 --> 00:40:33.440
That taught taught me a lot about how I see

647
00:40:33.480 --> 00:40:38.199
the world and what this is teaching me. But it's

648
00:40:38.920 --> 00:40:39.960
it's also.

649
00:40:42.280 --> 00:40:44.679
I mean, this goes into many different aspects into the

650
00:40:44.679 --> 00:40:52.079
spiritual being, but asking like, even in this, how can

651
00:40:52.159 --> 00:40:58.199
I serve? So how we respond to situations affects those

652
00:40:58.239 --> 00:41:04.599
around us, and that has the power to shift the room.

653
00:41:04.639 --> 00:41:08.360
So yeah, and it all starts with a breath, because

654
00:41:08.360 --> 00:41:12.039
a breath can shift us out of this fireflight.

655
00:41:11.440 --> 00:41:14.199
And into our true self.

656
00:41:15.960 --> 00:41:19.519
I'm not sure if I answered the no, no, no.

657
00:41:20.039 --> 00:41:21.920
You did. Definitely you did.

658
00:41:22.320 --> 00:41:25.039
I was just thinking, you know, when you just said

659
00:41:25.159 --> 00:41:28.039
you had a type one diabetes.

660
00:41:28.679 --> 00:41:29.519
You know, a lot of.

661
00:41:29.440 --> 00:41:36.239
People kind of think about their diagnosis as who they

662
00:41:36.360 --> 00:41:40.800
are instead of what they're going through. And because you

663
00:41:41.079 --> 00:41:44.000
hear advertisers on TV and this, that and the other

664
00:41:44.559 --> 00:41:49.119
kind of some of those advertisements are pretty negative in

665
00:41:49.159 --> 00:41:53.400
my opinion, they start having this sense of you know, oh,

666
00:41:53.559 --> 00:41:57.159
I'm this, I'm that, I'm the other, which makes them

667
00:41:57.199 --> 00:42:00.440
start feeling down on themselves and very negati and.

668
00:42:01.920 --> 00:42:04.400
Probably bring in about anxiety.

669
00:42:05.000 --> 00:42:08.079
You know, how do you help patients realize it's just

670
00:42:08.119 --> 00:42:11.800
a diagnosis, it's not who you are, it's just what

671
00:42:11.880 --> 00:42:12.719
you're going through.

672
00:42:12.840 --> 00:42:14.719
How do you help them separate that?

673
00:42:15.599 --> 00:42:18.679
So it's and that is fascinating and this starts with

674
00:42:19.199 --> 00:42:21.880
back to what we were saying earlier is an understanding

675
00:42:21.920 --> 00:42:24.920
of self. So I first have to understand that this

676
00:42:25.079 --> 00:42:29.280
is the way that some people respond and react, and

677
00:42:29.320 --> 00:42:31.800
they take on this diagnosis.

678
00:42:31.199 --> 00:42:34.320
As an identity, right, and that's ultimately what we're saying.

679
00:42:36.599 --> 00:42:41.719
So the greatest example of this is, Okay, have you

680
00:42:41.800 --> 00:42:46.000
ever like wanted to buy a new car, and let's

681
00:42:46.000 --> 00:42:48.920
say it's a red car, and all of a sudden,

682
00:42:48.920 --> 00:42:51.719
after you made that decision, all you see is this

683
00:42:51.840 --> 00:42:53.000
red car everywhere.

684
00:42:53.320 --> 00:42:56.880
It's it's what is in our focus.

685
00:42:56.880 --> 00:43:01.119
Well, the same thing happens when we take on identities

686
00:43:01.199 --> 00:43:03.960
such as the diagnosi.

687
00:43:04.119 --> 00:43:09.239
So when we say I am or create this as this.

688
00:43:09.119 --> 00:43:12.039
Is who we are, all of a sudden, we put

689
00:43:12.079 --> 00:43:15.000
our attention on this and it's focused more and more

690
00:43:15.079 --> 00:43:18.519
and more, and so all of these negative aspects that

691
00:43:18.559 --> 00:43:21.199
you said that you know, come on on these commercials

692
00:43:21.199 --> 00:43:25.519
sometimes or what is highlighted that becomes our focus. And

693
00:43:25.639 --> 00:43:28.679
that is actually what we begin to see. Even though

694
00:43:29.199 --> 00:43:32.039
the other ninety nine percent of the greatness behind this,

695
00:43:32.440 --> 00:43:35.719
outside of this identity, is still in this reality, we

696
00:43:35.800 --> 00:43:38.280
don't see it because we only have five percent of

697
00:43:38.320 --> 00:43:41.920
our mind, our conscious mind focusing, and it's focusing on

698
00:43:41.960 --> 00:43:46.480
this red car, it's focusing on this illness, it's focusing

699
00:43:46.719 --> 00:43:50.599
on whatever the case may be, and it drives us

700
00:43:50.639 --> 00:43:55.800
further and further and further into that. So I start

701
00:43:55.840 --> 00:43:58.880
off with saying, look, this is not who you are,

702
00:43:59.800 --> 00:44:02.840
just like the car you drive is not who you are,

703
00:44:03.039 --> 00:44:05.079
just like the clothes you wear is not who you are.

704
00:44:05.599 --> 00:44:09.599
And I think it was Bob Proctor that said, you

705
00:44:09.639 --> 00:44:13.639
know my hand. I don't say I am hand, No,

706
00:44:13.679 --> 00:44:15.519
I say this is my hand.

707
00:44:16.239 --> 00:44:16.480
Right.

708
00:44:17.440 --> 00:44:22.440
I am is a spiritual, emotional, and physical being and

709
00:44:22.639 --> 00:44:26.000
one that is who I am. It's it's a essence,

710
00:44:26.079 --> 00:44:30.360
it's it's not a piece. And the diabetes is I'm not.

711
00:44:30.679 --> 00:44:33.159
I will never say I am and fill in the

712
00:44:33.159 --> 00:44:36.639
blinks with that, because that's not who I am. It

713
00:44:36.920 --> 00:44:42.000
just is an aspect of like an extension of me. Right,

714
00:44:42.679 --> 00:44:48.039
And and sometimes like I don't even I don't even

715
00:44:48.360 --> 00:44:51.960
think about the illness or the disease or the whatever

716
00:44:52.000 --> 00:44:54.599
you want to call it, because it's not my focus

717
00:44:55.280 --> 00:44:56.599
and it's not that.

718
00:44:56.800 --> 00:44:59.159
And it's this is very similar topic to.

719
00:45:01.159 --> 00:45:07.199
When when C suite level healthcare employees ask, well, you're

720
00:45:07.199 --> 00:45:09.639
asking me to get rid of the policies and negate

721
00:45:09.639 --> 00:45:10.239
the policies.

722
00:45:10.239 --> 00:45:12.480
No I'm not. I'm asking you not to put your attention.

723
00:45:12.199 --> 00:45:15.360
On it because I'm not going to do away with

724
00:45:15.639 --> 00:45:19.639
the treatment for my for the diabetes that I live with,

725
00:45:20.280 --> 00:45:22.760
but I'm not going to put it ahead of everything else.

726
00:45:22.840 --> 00:45:25.679
It's going to be the byproduct because I take ownership

727
00:45:25.800 --> 00:45:30.920
of self care. So therefore the byproduct is the diabetes

728
00:45:31.199 --> 00:45:34.559
is care for. Right, just like in the healthcare system,

729
00:45:35.800 --> 00:45:39.960
someone taking ownership, they are enrolled into this process.

730
00:45:40.639 --> 00:45:47.719
They are going to take this with such care that

731
00:45:47.880 --> 00:45:49.519
the byproduct.

732
00:45:49.039 --> 00:45:53.360
Is they own the policies and procedures because it's the

733
00:45:53.400 --> 00:45:58.559
outcome of everything else that they that they've improved and done.

734
00:45:58.840 --> 00:46:02.440
And so answer your question, yeah, it's starting off with saying, no,

735
00:46:02.559 --> 00:46:03.599
this isn't who you are.

736
00:46:04.519 --> 00:46:06.800
It's a part of your life.

737
00:46:06.920 --> 00:46:10.519
And just like all changes in life, you can a

738
00:46:10.800 --> 00:46:14.239
learn to live with it, learn to adapt, and learn

739
00:46:14.320 --> 00:46:17.760
to be you in that. And I think maybe that's

740
00:46:17.800 --> 00:46:22.039
the lesson, is learning to be ourself in the chaos,

741
00:46:22.360 --> 00:46:24.800
in the trauma, in the difficulties.

742
00:46:25.960 --> 00:46:31.920
Yes, well, tell our audience, so before we run out

743
00:46:31.960 --> 00:46:34.320
of time, tell our audience how to get in touch

744
00:46:34.320 --> 00:46:36.519
with you, especially some of these, like you say, c

745
00:46:36.679 --> 00:46:39.599
suite some of these leaders to get in touch with

746
00:46:39.639 --> 00:46:44.480
you to maybe find out how to maybe consider how to.

747
00:46:44.920 --> 00:46:47.960
Make some changes in the structure itself.

748
00:46:49.119 --> 00:46:52.000
No one's saying that you're not going to be managing

749
00:46:52.000 --> 00:46:54.039
the metrics, and you're not going to be following the

750
00:46:54.079 --> 00:46:57.880
regulations and you're not concerned about finances. All of that

751
00:46:57.920 --> 00:47:02.280
can still be done at still have a human element

752
00:47:02.480 --> 00:47:06.039
in the care So tell tell the audience how to

753
00:47:06.119 --> 00:47:06.920
get in touch with you.

754
00:47:07.800 --> 00:47:09.280
Yeah, there's a few different ways.

755
00:47:09.280 --> 00:47:12.840
The easiest way is you can run to my website

756
00:47:12.960 --> 00:47:18.199
it's emcconsult dot com or email me at Eric at

757
00:47:18.239 --> 00:47:25.960
emcconsult dot com. I'm also on LinkedIn and Facebook, so

758
00:47:27.480 --> 00:47:31.079
any of those, all of those, Yeah, please reach out.

759
00:47:31.199 --> 00:47:37.079
Because the design sprints, the rapid design sprints, that is.

760
00:47:37.079 --> 00:47:38.920
Design thinking done in one hour.

761
00:47:39.000 --> 00:47:46.519
Increments can shift how we offer processes in our system.

762
00:47:46.880 --> 00:47:49.320
But it doesn't bog down time.

763
00:47:49.360 --> 00:47:51.960
It doesn't take a lot of time to make positive

764
00:47:52.280 --> 00:47:56.559
influential change. And and so I offer those and it's

765
00:47:56.639 --> 00:48:00.840
all based with the foundation of everything that we talked about.

766
00:48:01.000 --> 00:48:04.519
So bringing this to the table and how we.

767
00:48:04.440 --> 00:48:10.480
Create this beautiful behavioral economics of creating a playground for

768
00:48:10.559 --> 00:48:14.480
people to become themselves the best versions of themselves, and

769
00:48:14.880 --> 00:48:19.960
offering patient improvement and staff improvement in the process.

770
00:48:20.440 --> 00:48:24.920
Right right, absolutely, And that's the key part of this,

771
00:48:25.440 --> 00:48:31.000
just just reimagining what would healthcare be like. Yes, did

772
00:48:31.400 --> 00:48:35.920
make the focus the human element and then the metrics,

773
00:48:36.079 --> 00:48:38.199
you know, all the finances and the metrics and all

774
00:48:38.280 --> 00:48:41.719
this stuff that's always going to still be there. And

775
00:48:41.800 --> 00:48:45.480
there's yes, adding humanity into it. It's not going to

776
00:48:45.599 --> 00:48:47.960
change what you're going to build that's build in. It's

777
00:48:47.960 --> 00:48:50.440
not going to change you know, the metrics that you have.

778
00:48:50.559 --> 00:48:54.519
It's not going to change your regulations. Everybody's following the regulations.

779
00:48:54.960 --> 00:49:00.079
It's just bringing in an element so that you you

780
00:49:00.440 --> 00:49:05.400
joined the medical field because you wanted to help people, yes,

781
00:49:05.599 --> 00:49:08.280
but you have to think of them as humans and

782
00:49:08.360 --> 00:49:12.599
bring that humanity in it to really help holistically, you

783
00:49:12.719 --> 00:49:15.519
have to help them, right, So this is the way

784
00:49:15.599 --> 00:49:16.199
to do it.

785
00:49:16.599 --> 00:49:19.519
This is the way to do it, Eric, Yeah, I agree.

786
00:49:19.920 --> 00:49:20.440
I agree.

787
00:49:21.119 --> 00:49:25.760
And so we want our listeners to first off, if

788
00:49:25.800 --> 00:49:31.199
your patients, let's start getting getting involved and talking about

789
00:49:31.239 --> 00:49:33.639
what we can do to get you know, have some

790
00:49:33.719 --> 00:49:37.719
kind of advocacy to say we need some changes in healthcare,

791
00:49:38.320 --> 00:49:41.880
and it's more than just how much it's costing, but

792
00:49:42.079 --> 00:49:47.800
how well it's being delivered. And Eric, as a person

793
00:49:48.079 --> 00:49:51.960
that you can contact with these great ideas to bring

794
00:49:52.280 --> 00:49:56.239
humanity back into our healthcare so that we're not so

795
00:49:56.360 --> 00:50:00.920
scared and we can get better and we can get

796
00:50:01.199 --> 00:50:05.440
the treatment that we all feel that we need. So Eric,

797
00:50:05.519 --> 00:50:09.719
thank you so much for being here today. I really

798
00:50:09.760 --> 00:50:12.480
appreciate that this is important to me because, like I said,

799
00:50:12.519 --> 00:50:15.440
I have family members that are going through a lot

800
00:50:15.480 --> 00:50:19.199
of turmoil right now and changing doctors and things because

801
00:50:19.480 --> 00:50:21.800
they just felt they haven't been heard. So this is

802
00:50:22.039 --> 00:50:25.800
y personal to me and I know either that are

803
00:50:25.840 --> 00:50:26.320
out there.

804
00:50:26.480 --> 00:50:30.840
Yeah, I greatly appreciate it. And I mean, what would

805
00:50:30.880 --> 00:50:35.519
happen in these new diagnoses sessions if the staff had

806
00:50:35.559 --> 00:50:39.199
a kit ready to give you that had all of

807
00:50:39.239 --> 00:50:42.400
the necessary equipment for you to play with, for you

808
00:50:42.559 --> 00:50:46.440
to scan QR codes, to watch video of your healthcare

809
00:50:46.480 --> 00:50:51.480
professionals teaching you calming your nervous system, because ultimately that's

810
00:50:51.519 --> 00:50:55.760
what this is is a nervous system like irritated. So

811
00:50:56.159 --> 00:50:58.119
how do we call your nervous system to where when

812
00:50:58.159 --> 00:51:02.079
you come back, you feel connected, you feel heard, and

813
00:51:02.159 --> 00:51:05.119
you feel like the education that you were provided.

814
00:51:05.519 --> 00:51:07.280
Was exactly what you needed in the interim.

815
00:51:07.360 --> 00:51:10.320
And so this is the step into It doesn't take

816
00:51:10.360 --> 00:51:14.079
a lot more effort on our part as healthcare providers,

817
00:51:14.960 --> 00:51:18.760
but the impact that it has to create a sense

818
00:51:18.800 --> 00:51:22.920
of being seen, heard and valued from the patient is phenomenal.

819
00:51:22.960 --> 00:51:25.280
And this is part of the MRX.

820
00:51:26.519 --> 00:51:33.159
Ecosystem that I suggest changes cultures and the patients are

821
00:51:33.280 --> 00:51:35.239
part of that system. They're part of the culture, and

822
00:51:35.800 --> 00:51:40.679
let's bring them in it and let's start beating with humanity. Yes,

823
00:51:40.760 --> 00:51:43.000
let's bring in the Ubuntu. I am because we are

824
00:51:43.719 --> 00:51:47.639
in the community and like, why not?

825
00:51:48.599 --> 00:51:49.280
Yeah, why not?

826
00:51:50.679 --> 00:51:54.639
Well, thank you everyone for joining us today. I know

827
00:51:54.840 --> 00:51:59.119
that this podcast has been very enlightening. And again this

828
00:51:59.239 --> 00:52:01.960
is a sharp out Look. We're here every Monday at

829
00:52:02.000 --> 00:52:05.239
eleven am Eastern time eight am Pacific time.

830
00:52:05.920 --> 00:52:06.760
We have been.

831
00:52:08.480 --> 00:52:17.159
Informed and as I always say, stay informed. I want

832
00:52:17.199 --> 00:52:19.840
to thank you for joining us on a sharp Outlook.

833
00:52:20.320 --> 00:52:23.679
We have been informed and energized to take the next steps.

834
00:52:24.159 --> 00:52:27.679
We have posted links to websites and videos to learn

835
00:52:27.760 --> 00:52:31.400
more on today's topic. Please join us again next week

836
00:52:31.719 --> 00:52:35.880
for another thought provoking conversation right here on Key for

837
00:52:36.320 --> 00:52:37.719
HD radio and.

838
00:52:37.760 --> 00:52:41.079
Talk for TV. Listen to the podcast on

839
00:52:41.400 --> 00:52:46.519
All the podcast apps, and until next week, stay informed.