WEBVTT
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This program is designed to provide general information with regards
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to the subject matters covered. This information is given with
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the understanding that neither the hosts, guests, sponsors, or station
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are engaged in rendering any specific and personal medical, financial, legal, counseling,
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professional service, or any advice. You should seek the services
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of competent professionals before applying or trying any suggested ideas.
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Hello, and thank you for tuning in to a Sharp
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Outlook on pay for HD Radio and Talk for TV.
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I am Angela Sharp, your host. I'll arm to your
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discussions with industry experts will give you the steps, tools
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and information to be successful in business and to prepare
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you to be your best self. Hello, I'm Angela Sharp,
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and I'm so glad you're joining me today on a
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Sharp Outlook. Today, I want to talk about something everybody's
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talking about. AI. AI is everywhere, Yes, it is. You know.
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Artificial intelligence is reshaping our world, one industry, one idea,
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and one conversation at a time, from exploring and transforming
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the way we live, work, and create, from business and
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technology to education, healthcare and everyday life. Today we will
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explore the trends, the tools, the ideas about artificial intelligence
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and how it's shaping our world, and how is AI
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changing industries, sparking creativity and reshaping daily life. And when
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you think about that reshaping daily life, what comes next?
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Official intelligence is no longer confined to labs and tech companies.
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It's everywhere. We must examine the impact of AI across society,
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unpacking the opportunities, but the risk and innovations, redefining how
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we think, work and connect. Yes, we're going to talk
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about AI everywhere, and let's be honest. AI is everywhere now.
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Is in our phones, is in our workplace, it's in
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our apps, It's in practically everything we use every day.
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And that's why so many people are excited about AI.
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They're wanting to learn how to use it, they're wanting
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to use it everywhere, They're wanting to give it more autonomy.
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AI can save time, automate repetitive task and help people
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make better decisions faster. Not make the decisions for you,
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just help you make decisions faster because it provides data
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and information for you to be able to go in
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and review and to analyze and to come up with
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the best decisions that include humanity in healthcare, for example,
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AI can help doctors spot diseases earlier, but it doesn't
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mean that it should be the one that decides completely
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what the treatment plan should be, because we still need
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to think about the human side of all of our transactions,
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all of our services, all of our businesses. There is
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a human side. AI is not human, please keep that
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in mind. And for regular people it can help with writing, planning, learning,
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and even creativity. In fact, there's so much creativity with
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AI right now out in social media. Can you tell
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the difference? I mean, can you really tell the difference?
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We have to think about that. That's one of the
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biggest benefits is efficiency and AI can take care of
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routine work so people can focus on the parts that
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require judgment, empathy, human connection. But at the same time,
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that's also where the concern comes in. If AI can
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do more task, what happens to jobs, We're going to
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talk about that. That's a major risk. Some jobs may
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change drastically, dramatically, and some roles may disappear. History shows
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technology creates new opportunities too, but the transition can still
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be painful for workers and businesses and communities. And it's
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not just jobs. There's also the issue of bias. I'm
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from the tech industry, and I remember when personal computers
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first started entering our workforce and a lot of the
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processes were changed and jobs were changed, and some people
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lost jobs because of the efficiency. Some people gain jobs
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because someone needed to help program all of this new technology.
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Someone needed to be able to design reports because it
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only has as much information and it was given, but
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more information was required. So it has opportunities of creating
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great jobs, and it has opportunity of making things efficient
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and faster. I certainly agree with utilizing AI in business
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areas where you're using it for you routine task, but
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I am concerned about the issue of bias. AI systems
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learn from data, and if that data reflects human prejudice
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and inequality, the AI can repeat or even amplify those problems.
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An AI tool might seem neutral, but it is trained
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on flawed information. Its decisions can be unfair, especially in
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areas like hiring, lending, education, or criminal justice. Then there's privacy.
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AI depends on massive amount of data, and that raises
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the big question about who collects that data, how is
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it used, and whether people really have control over their
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own information and misinformation. Well, my goodness, we already know
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what that's all about. Is another huge challenge. AI can
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generate realists, realistic I mean realistic tech, images, audio video,
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and that's where we come into some major issues, some risk,
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some problems that we really need to talk about. It's powerful,
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but it also makes it easier to create, to create
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fake content and spread confusion. So in a way, AI
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is both promising and disruptive. It can improve productivity, expand
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access to knowledge, and support innovation, but it can also
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create economic, ethical, and social risk. And even if it's
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not managed carefully, are we actually identifying who's creating the
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data that is being fed to the AI? Have we
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thoroughly done background checks or are we just finding someone
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that you're placing in there because they're cheaper than another technician.
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What are we actually really creating here and how are
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we going to handle it? So, in a way, AI
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is both promising disruptive. It can improve productivity, expand access
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to knowledge, and support innovation, but it can also create economic, ethical,
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and social risk. It is not managed if is not
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managed carefully, and this is what we need to really
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think about. AI itself isn't simply good or bad. Its
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impact depends on how people design it, how they regulate it,
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and how they use it. And by the way, where
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are the laws about how AI is going to be
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used and regulated and monitored to make sure that it
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is safe to use and it doesn't create misinformation and
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it doesn't continuously hallucinate. That means the conversation shouldn't be
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what can I what can AI do? But also what
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should AI do? Hmmm, I haven't been hearing those kind
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of questions, so I'm throwing it out there, just something
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to think about. What should AI do and what should
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AI not ever do? Who is accountable when something goes wrong?
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What should not be given to AI? The future of
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AI should involve not just engineers and companies, but also teachers, workers, policymakers, researchers.
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Everyday users should be tested, thoroughly tested to see whether
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or not misinformation has been placed in it or bias
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has been and prejudices have been placed into it. Because
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if AI is going to shape society, and society should
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have a voice in shaping AI. There should be committees,
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committees that are discussing what AI can and cannot do,
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Committees that have oversight over specific AI is used in
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specific industries, specific places like communication, like communications over our airwaves. Yes,
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we have a humongous amount of misinformation out there and
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it's just going to be on steroids the more we
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utilize AI. And the question is why would we want
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misinformation in the first place? When did the truth not
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become the best reliable source of anything and everything in
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the world? What is wrong with truth? Hmm? I know what.
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You can't manipulate truth. You can manipulate data that has
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been developed for specific purpose and has one goal totally,
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and that is to confuse and to feed its audience misinformation.
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And then they go out and continue to spread misinformation,
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and before we know it, we have a battle going
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on as to what is the truth. There should be regulations.
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If it is not something that is fully thoroughly documented
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from the beginning of time, then it's not the truth.
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Let's start dealing with truth and maybe we can utilize
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this tool so that it benefits everyone in society. The
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future of AI should involve not just engineers like I mentioned,
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but where are our policymakers. I have not heard anything
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going on on Capitol Hill about reviewing what's happening with
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the design and development of the AI. What regulations and
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rules should be in place. Yes, as far as making decisions,
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we do feed it regulations and laws and different things
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like that so that when you're managing your business, you're
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going to be in compliance with all of the regulations
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and requirements of your reporting, of your managing, of your
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tax preparation, everything, so that you can pass audits. At
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least it's supposed to be doing that. I'm hoping they're
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continuing to do that as they're developing and feeding it
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the proper regulatory information. But there's just so much more
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that's going on to shape our society. And so because
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it's shape and society, I think there should be committees.
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There should be organizations or groups of people with the knowledge,
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the basic knowledge of what that industry is that this
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AI happens to be providing information for. Then you should
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have a committee to oversee that the information that is
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provided is accurate, it is truthful, it is documented, and
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it cannot be manipulated with misinformation that causes nothing but confusion.
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And let's just call them. It's I'm tired of saying
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that we're misinformation. Misinformation. Some of this is not accidental,
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it's on purpose. Those are lies and why would we
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market lies? Why are we wanting our AI to market lies?
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We have to have rules and regulations because everyone is
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not going to utilize this tool correctly, So that's what
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you have regulations for. AI brings real benefits though, faster
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decision making, automation of repetitive task like processing payments to
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a vendor or processing invoices to a customer so that
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payments can be processed, going in and running tax information
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so that it can be processed, going in and helping
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to write documents, letters, SOPs. We all know how you
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love the right those policies. AI can assist in writing
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these policies, but a person has to be involved and
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make sure that AI is writing the policies that are
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specific for your organization, but is in line with the
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regulatory requirements that causes the policy in the first place.
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It helps to support medicine education research. As I said before,
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it increases creativity and productivity, but also causes job disruption, bias,
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and unfair outcomes. There's privacy concerns. Where is it getting
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this information? Where is it? What is the source, who
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is providing it, what departments are providing it, What are
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the requirements for those working in that particular department. Privacy
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concerns are a real thing and we all should be
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thinking about that as this continues to be developed. Misinformation
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and deep fakes are out there and it's just going
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to get worse if we don't demand better. Over Reliance
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on automated automated systems can also become a problem because
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then you become so reliant on what AI is doing
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that you don't bother to double check. When the when
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the when the personal computers first came out, the one
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thing we did all the time was get out our
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little calculators, get our little paper out there, and put
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get our little charts together, and we double check to
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make sure that it came up with the right answer.
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And it's so interesting because I know, when I'm going
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out to review information for a client or I'm looking
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at different things, i still see a tremendous amount of
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errors and I'm like, how did this hope happen? Well,
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you know, I just put it in the computer blah
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blah blah blah blah, And I'm like, okay, at the
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end of that blog, did you double check it? Well,
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why would I? It's supposed to it's supposed to process
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information that it's only processing what was put into it.
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So if there's some data in there that's not correct,
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guess what, your answer is not going to be right.
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So you have to know that it is performing the
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services that you expected and check it at the end
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of the process to make sure it accurately performed it.
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You just can't turn on a machine and say go
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for it. You have to know what the answer is
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supposed to be, double check it, and then you clear it.
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So there needs to be oversight. There needs to be
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someone who's reviewing, a human that is reviewing this information
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to make certain that it is processing your systems correctly
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and the data in your systems it can hallucinate. It's
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all based on who designed it. What if the designers
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don't have that foundational basis to be able to know
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whether it's being performed right or wrong. We have a
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lot of people out there trying to do this engineering,
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but do they understand the basis of solutions? I'm asking
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these questions. It'd be nice if you'd ask them too,
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to make sure because you're the one that's going to
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be accountable when it didn't work. You're the one that's
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going to have the embarrassment when you sent out wrong
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information to your customers. So these are questions I'm asking
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you to ask your engineers, your IT department, your finance department,
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your sales department, your research and development. Are they asking
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the right questions proving that the solutions are right. AI
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can be an incredible tool, but it needs human oversight.
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As I said, ethical design and thought regulation. The real
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question is not whether AI will be part of our future.
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We already know that it's already here. The question is
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how we make sure it benefits people fairly and responsibly,
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that we have people that are actually, you know, looking
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at the recommendations and the algorithms, smart assistance, maps and
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routine planning, auto replies and chatbots, photo editing, online shopping suggestions,
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search resource results, writing assistance. Where are we already relying
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on AI every day? I'll bet there's probably fifty different
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ways that people are relying on AI. Which AI tools
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feel helpful to you and which ones feel intrusive? Do
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most people realize AI is involved? Or when is it involved?
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When you're watching something, it looks like they have the
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music behind it. It looks like it's a news, breaking news,