In today’s fiercely competitive world, Customer Service is key to growth and profits. Knowing how to retain customers, build a presence and market share, and improve worker performance.
Customer Service is the assistance an organization offers to its customers before or after they buy or use products or services. It is also assistance before, during and after a purchase. When was the last time a sales representative offered a recommendation to you? What about the customer service phone line? Do you cringe, knowing you have to talk with an AI answering service, that ask you questions not related to your issue and refuses to transfer the call to a live person? Unless you’re going to expand their information base so you can actually chat with it instead of screaming at it because it only knows how to handle 3 issues. Fix that!
My guest is an expert in the area of Customer Service and he will tell us all how to empower employees, increase productivity, and successfully improve customer satisfaction. Service Quality Institute, SQI is a training program to teach the entire workforce the art of superior customer service. How do we lead a customer driven workforce?
John is here to give us the secrets of real customer satisfaction that activates return customers that give out referrals to friends and acquaintances.
Sometimes there needs to be an attitude adjustment to be the best in customer service and John will explain what this is and how to get a winning customer service team.
ASharpe Outlook is broadcast live Mondays at 8AM PT on K4HD Radio - Hollywood Talk Radio (www.k4hd.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com) ASharpe Outlook TV Show is viewed on Talk 4 TV (www.talk4tv.com)
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